Fiber end to end
Fiber optic all the way to your location, for speed and stability unaffected by weather.
Network & reliability
A network built to stay on.
Reliability is not an add-on. It is designed in from the first fiber run and maintained every day by our team.
- Monthly uptime SLA
- 99,6%
- Network Operation Center
- 24/7
- Target to restore critical incidents
- < 5 hours
- Symmetric dedicated bandwidth
- 1:1
How we build
Three principles behind every Fiberku connection.
Centralized monitoring
Our NOC watches the network around the clock, often detecting issues before customers notice.
Carrier-grade equipment
The network core runs on industry-standard equipment that is maintained and updated regularly.
Incident handling
A written commitment, not just a promise.
Every report is handled in stages by the right team. Critical incidents are targeted for resolution within 5 hours of the report being received.
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01
Customer ServiceGuides initial checks to quickly identify simple issues.
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02
Network Operation CenterRemote analysis to detect technical faults in the core network.
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03
Internet Protocol TeamEnd-to-end network analysis to pinpoint the source of the problem.
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04
Technical Support & OperationA technician is scheduled on site when field work is needed.
Want to see the SLA details for your location?
We send a summary of the service agreement together with a formal quotation.