Online sign-up
Get Connected Today
Fill in the form and our team contacts you within 1 business day to confirm the survey and installation.
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Free SurveyA technician visits your location at no cost to confirm network feasibility.
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Fast InstallationInternet is live within days after the survey and confirmation are complete.
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99.6% SLA GuaranteedA monthly uptime guarantee and technical support for as long as you subscribe.
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Equipment ProvidedONT and WiFi router are lent to you, no need to buy your own equipment.
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Thank you. The Fiberku team will contact you within 1 business day to confirm the survey and installation process.
Customer support
Our Team Is Ready 24 Hours
Every report is handled systematically. The target is to resolve critical incidents in under 5 hours.
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1
Customer Service (CSO)Initial checks to identify simple issues quickly and accurately.
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2
Network Operation Center (NOC)Remote network analysis to detect technical faults in the core systems.
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3
Internet Protocol TeamThorough network analysis to accurately identify the source of the problem.
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4
Technical Support & Operation ManagerOn-site technician dispatch when field work is needed for a complete resolution.
Online 24/7
Contact Us
Fast response. Critical incidents are resolved in under 5 hours.
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Phone / WhatsApp+62 822 1323 1188
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NOC emailnoc@fiberku.net
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Marketing emailmarketing@fiberku.net
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Websitewww.fiberku.net.id